Accessibility statement for Trent & Dove

This accessibility statement applies to Trent & Dove.

This website is run by Trent and Dove. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • the text will not reflow in a single column when you change the size of the browser window
  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • some of our online forms are difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader
  • there’s a limit to how far you can magnify the map on our ‘contact us’ page

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email - enquiries@trentanddove.org
  • call - 01283 528528
  • visit our Facebook page - @trentanddove

We’ll consider your request and get back to you in [number] days.

If you cannot view the map on our Contact us page, call or email us and ask for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please Contact us

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to Contact us

Technical information about this website’s accessibility

Trent & Dove Housing Ltd is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

 

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliance and the exemptions listed below.

Non-compliance with the accessibility regulations

  • Some buttons are not larger than 44×44 pixels (WCAG 2.5.5).
  • At all zoom levels, the main menu can't be easily closed with keyboard only (WCAG 1.4.13).
  • Some form controls do not have labels (WCAG 1.3.1).

These issues will be fixed when we find them, either through accessibility audits or regular content review:

  • Some pages and documents have a reading age higher than 16 (WCAG 3.1.5). We regularly review our written information to ensure everyone can understand it, but sometimes we have to publish information of a legal or clinical nature. Where possible, we link to additional information that is easier to read.
  • Some of our PDFs do not have accessible titles: we know PDFs and closed file formats are difficult to use for people with accessibility needs, so wherever possible we use open standards (such as CSV) and HTML pages instead. Where we find documents that are not accessible, we will either fix them, convert them to HTML pages, or remove them.
  • Some of our embedded videos may not have names that are readable by screen readers (WCAG 4.1.2).

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. 

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

 

What we’re doing to improve accessibility

Our accessibility roadmap [add link to roadmap] shows how and when we plan to improve accessibility on this website.