What is ASB?

Anti‑social behaviour (ASB) is any behaviour that causes harassment, alarm or distress to others in your home or neighbourhood.

View our ASB policy

This can include, but is not limited to: 

  • repeated loud noise 
  • vandalism 
  • intimidation 
  • pet nuisance (including XL bully ownership)

 

Behaviour that we wouldn’t normally class as ASB includes: 

  • Household noise (babies crying, doors banging, vacuuming) 
  • Children playing 
  • One-off parties, barbecues or celebrations at reasonable times 
  • Cooking smells 
  • DIY in reasonable hours 
  • Someone parked lawfully. 

How to report ASB

In an emergency (your property or life is at risk), call 999 immediately. 

For non-emergencies dial 101 first and then please call us on 01283 528 528 to let us know. 

Have key details ready, including: 

  • Date 
  • Time 
  • Location 
  • Who is involved 

Keeping records helps 

If you are able, keep a log of each incident: date, time, what happened, who was present. This helps us build a strong case and take meaningful action.

Actions we take to tackle ASB

Actions we take to tackle ASB

Each case is different, and the steps we take will change depending on the circumstances and evidence. There are several actions available to us, including: 

  • Early intervention 
  • Interview with the alleged perpetrator 
  • Verbal and written warnings 
  • Mediation 
  • Restorative solutions 
  • Acceptable behaviour contracts (ABCs) 
  • Support referrals 
  • Family intervention/referrals. 

How we handle an ASB complaint

When you report anti‑social behaviour, we will: 

  • Keep your information private 
  • Give you advice and arrange support 
  • Talk with you about what happened 
  • Look at possible legal or other actions 
  • Suggest ways to keep you safe if needed 
  • Help you keep a simple record of incidents 
  • Keep you updated as we investigate 
  • Discuss and agree with you before we close the case 

We may take enforcement action such as: 

  • Civil injunction 
  • Extension of introductory or starter tenancy 
  • Possession proceedings 
  • Absolute ground for possession 
  • Closure order (in partnership with the police and Council) 
  • Criminal Behaviour Order (in partnership with the police and Council). 

Where enforcement action is taken, victim and witness support are a priority. We may refer you to Victim Support or work in partnership with other agencies to provide support.

If you are unhappy with our response

You have the right to request an anti‑social behaviour case review from the local authority if you believe standards have not been met.

You can also follow our complaints policy or contact the Housing Ombudsman.