Customers
Select your customer type to find everything you need to know about accessing our services and support.
Customers
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Community Impact Awards 2026
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Our 2024/25 Tenant Satisfaction Measures are now available.
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A home where your loved one can feel safe and supported
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Our FREE customer discount app
Get discounts of up to 18 per cent with over 100 brands and stores.
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Cost-of-living support
We offer various services and groups to support our customers with the cost-of-living.
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What's on in the community?
Discover our free and low-cost events and groups taking place.
Decent Homes Standard
We make sure our homes meet the national Decent Homes Standard, which means they are safe, in good repair, warm, and have modern facilities.
A “decent” home:
- is free from serious hazards
- is in a good state of repair
- has modern kitchens, bathrooms, and services
- keeps you warm with proper heating and insulation
We’re committed to providing homes that are safe, comfortable and ready for customers to live in.