Manage your tenancy
As a Trent & Dove tenant, it’s important that you understand both your rights and responsibilities to help keep you, your home and neighbourhood safe. This includes knowing what you can expect from us, such as repairs and support, as well as your responsibilities like paying rent, looking after your home and being a good neighbour.
Our Tenancy Sustainment Team is here to provide practical, confidential support to help you keep your home and maintain your tenancy. If you're experiencing financial difficulties, struggling with debt, finding it difficult to manage your tenancy, or facing circumstances that could put your home at risk, we can work with you to identify the right support as early as possible. By getting help sooner, we can often prevent problems from escalating and reduce the risk of eviction.
This page explains everything you need to know about managing your tenancy and the support available to help you succeed in your home.
Your rights as a tenant
As a Trent & Dove tenant, you have important rights that protect you and your home. These include the right to:
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live in your home as long as you keep to your tenancy agreement
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repairs and maintenance – we are responsible for most major repairs
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be consulted about major changes to your home or tenancy
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exchange your home with another tenant (with permission)
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complain if you’re unhappy with our services.
These rights are protected by law and the Regulator of Social Housing’s consumer standards.
Your responsibilities as a tenant
Alongside your rights, you also have responsibilities. These help keep your home and community safe and pleasant. You must:
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pay your rent on time and keep your account up to date
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look after your home, including minor repairs and keeping it clean
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be a good neighbour and avoid noise, anti-social behaviour or damage to communal areas
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ask for permission before making any major changes to your home
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tell us about changes to your circumstances, like new household members or changes in income. Let us know using any of the methods on the contact page using the button below. You can also make changes via your customer portal account.
How we can help
We offer personalised support to help you maintain your tenancy, improve your wellbeing and build financial stability. Our support includes:
- Helping you maximise your income and access any benefits you're entitled to
- Budgeting and money management advice
- Support with priority debts, such as rent, council tax and utility bills, including affordable repayment plans
- Help with benefit applications and appeals
- Assistance identifying and applying for grants and other financial support.
We also provide help in:
- Signposting and referrals to specialist advice and support services
- Support with mental health and wellbeing and accessing community and support organisations.
Where specialist help is needed, we'll work with trusted partner organisations to ensure you receive the most appropriate support.
If you're struggling to keep your home
If you're worried about your tenancy or are at risk of losing your home, please contact us as soon as possible.
Our team provides early support and advice to help resolve issues before they become more serious. We'll work with you to understand your circumstances, identify available options and help you access the support you need to remain in your home wherever possible.
If you need to move on from your tenancy, we'll provide advice and assistance to help you understand your housing options and access appropriate support.
Your options to change home
We understand that sometimes your home may no longer be suitable. There are a few options if this is your situation.
You can make a request to transfer to another Trent & Dove home . You might be eligible to move because :
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Your family has grown
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You want to downsize
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You have additional health needs.
In certain situations, we may be able to adapt your home to make it suitable for your needs.
You can also make a request to swap homes with another Trent & Dove or housing association tenant. This is called a mutual exchange and is usually a faster way of moving to a new home.
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Both tenants must have permission from their landlords.
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You must be on an assured tenancy agreement
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Your rent account must be up to date.
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The new property must be suitable for your household needs.
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No enforcement action has been taken against your tenancy.
Ending your tenancy
If you decide to leave your home, you need to give at least four weeks’ notice.
You can give notice by printing out or digitally filling in a tenancy termination form and emailing it to hello@trentanddove.org or posting the completed form to us.
Your home will be inspected to ensure it has been left in good condition prior to you ending your tenancy. Your home and garden (if applicable) must be left empty and clean.
The notice period starts on the Monday after we receive your form.
Once we receive your notice, it cannot be withdrawn.
You must return your keys before the notice period ends. If keys are late, you may be charged an extra week’s rent.
