Giving residents a real voice: Launching our Customer Voice Group
Our customers are being given a voice to shape their futures thanks to a new improvement initiative.
We are giving our customers an important say in how our not-for-profit organisation can further enhance our wide-ranging services.
We are dedicated to improving the lives of our customers and the communities in which we work, and are now seeking residents to share their experiences with our services. This can range from investing in their homes and managing repairs promptly to supporting them in sustaining their tenancy and ensuring they live comfortable lives.
We have launched our new Customer Voice Group, which is asking our customers to sign up and take part in activities, which could include:
- Completing online or paper surveys
- Attending focus groups and themed workshops at convenient times
- Mystery shopping
- Testing new technologies and tools before launch
- Supporting decision-making
Rachael Hughes, Head of Customer and Communities at Trent & Dove, said:
“Our residents are at the heart of everything we do, so it is vital their voices help shape the services they rely on every day.“Our new Customer Voice Group gives customers a real opportunity to share their experiences, influence decisions and work alongside us to improve homes, services and communities.“By listening to and acting on their feedback, we can make sure Trent & Dove continues to support people to live comfortably and securely in their homes.”
The Group will benefit from gaining experience in customer feedback and using digital tools, as well as the chance to influence positive change at Trent & Dove.
Customers who are interested should:
- Visit our webpage
- Or call 01283 528528
- Deadline: 12pm on Friday 13 February
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Please note: participants must be Trent & Dove customers
Our residents were recently given the opportunity to redraft our anti-social behaviour policy, further giving them a voice for change.