Customer Information Survey - win a shopping voucher
Thank you to the 600 customers who have already completed our survey designed to ensure the information we hold is accurate and up to date.
Over the summer, our trusted research partner, Kwest Research, is contacting our customers to ensure we have the right information. This helps us provide the best possible service, keep in touch with you, make sure your home still meets your needs, and offer any support that may be useful now or in the future.
All information is kept secure and handled in line with data protection laws.
You may receive a text message beforehand letting you know that a call is coming. Calls will take place between now and September and will come from a mobile number starting with 07483 608 or 07483 578. If you're ever unsure whether a call is genuine, you can contact Trent & Dove directly on 01283 528 528.
The survey only takes a few minutes. You’ll be asked about who lives in your home, any support or accessibility needs, communication preferences, and whether any adaptations or improvements could help you. You can choose which questions you'd like to answer, and taking part is completely voluntary.
The information you provide helps us better understand customers' needs and make sure services are accessible, appropriate and tailored to the people who use them.
As a thank you, everyone who completes the survey will be entered into a prize draw. For every 1,000 customers contacted, two people will win a £50 shopping voucher.
If you have any questions, please speak to a member of staff or call us on 01283 528 528.
