About our Customer Committee

Trent & Dove is supported by a Customer Committee, whose members are Trent & Dove customers. The committee takes customers’ views into account to shape and continuously improve the homes and services that Trent & Dove provides and the community investments it makes. 

Trent & Dove also has an  Executive Team and a Board that are responsible for the organisation's day-to-day running.

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How to apply

If you’re interested in applying for our Customer Committee please answer the following two questions:

  1. What does “The Voice of the Customer” mean to you – and why do you think it is important that our Board hears this?
  2. Why would you like to join the Customer Committee – and what skills or personal qualities do you think you could bring to the Committee?

You can send us your responses using one of the below options:

  1. Email the answer to these two questions to communityengagement@trentanddove.org
  2. Take a video of yourself answering these two questions and send it to communityengagement@trentanddove.org

Please send us your responses together with your full name, address and contact number by Sunday 30th June 2024.

If you don't have an email address and are interested in applying, please call Customer Services on 01283 528528 and ask for the Community Engagement team.

Shortlisted customers will be invited to attend an information and selection event at the Pirelli Stadium in Burton-upon-Trent in July.

No previous experience or work experience is necessary – full training and support will be provided. If customers are unsuccessful in being offered a place on our Customer Committee, we will signpost you to the lots of other ways that you can get involved. You can also read about these in this leaflet.

The Customer Committee’s purpose is to:

1. To provide a diverse cross-section of views, insight and opinion to the board from a customer perspective to:

a) Influence the board’s decision-making on key customer-related issues relating to the organisation’s responsibilities as a landlord or its commitment to communities (“Place-shaping”)
b) Enable the customer voice to shape and, and continuously improve, the homes and services that Trent & Dove provides and the community investments it makes. 
 

2. To scrutinise operational service delivery to ensure that quality, performance and impact is in line with:

a) The expectations set by the board
b) The organisation’s customer service commitments.
 

3. To provide assurance to the board on the impact and operation of Trent & Dove’s community support and investment activities, including:

a) Approving the criteria for awarding community grants and priorities for funding
b) Providing assurance to the board that Value for Money and Social Return on Investment is being achieved as a result of community initiatives, activities and grants.
 

4. To provide assurance to the board that there are effective mechanisms in place:

a) For the organisation to gather and analyse customer opinion and insight on key customer-related issues
b) For the organisation to take customers’ views into account in a meaningful way before making decisions on important matters which affect them
c) For the organisation to respond to customer views and feedback and implement continuous improvement actions
d) To enable the quality of homes and services provided by T&D to be continuously improved in response to customer insight and feedback;
e) to effectively communicate to customers how their views and insight have influenced Trent & Dove’s actions and decision-making.