About our Customer Committee

Trent & Dove is supported by a Customer Committee, whose members are Trent & Dove customers. The committee takes customers’ views into account to shape and continuously improve the homes and services that Trent & Dove provides and the community investments it makes. 

Trent & Dove also has an  Executive Team and a Board that are responsible for the organisation's day-to-day running.

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Marcin Kazmierczak | Customer member

Marcin Kazmierczak

What inspired you to become a Customer Committee member?

My enthusiasm for community engagement and my desire to understand diverse needs have been significant motivators throughout my professional journey. Through my experience in local government in Poland: coordinating social and infrastructure projects, I have learned the vital importance of listening to community voices. I view the Customer Committee as an opportunity to ensure that customer perspectives are thoughtfully integrated into our decision-making processes.

What experiences, both directly and indirectly, do you bring that make you an effective Committee member?

My professional and personal experiences have provided me with a well-rounded skill set that will benefit the Customer Committee. I have developed skills in creating inclusive strategies, forming partnerships with charitable organisations, and promoting awareness about diversity. My approach emphasises designing procedures that support individuals with invisible disabilities and neurodiversity, which helps me to understand better and represent diverse customer needs. I am told I am an empathetic listener. Many experiences have taught me the value of active listening, approaching problems with compassion, and pursuing practical, inclusive solutions.

Overall, my background in sociological research, project management, and dedication to community service, along with my personal journey, positions me to be a strong, empathetic, and effective advocate for customers.

How can you ensure Trent & Dove is embracing ED&I?

With a background in sociology and professional experience in public consultations, along with work in Equality, Diversity, Inclusion, and Belonging (EDIB), I feel equipped to serve as an effective advocate for customers.

Do you have a favourite quote or philosophy that inspires you?

Confucius — 'We have two lives, and the second begins when we realise we only have one.'

Viktor Frankl - 'Everything can be taken from a man but one thing: the last of the human freedoms - to choose one’s attitude in any given set of circumstances, to choose one’s own way.'

The Customer Committee’s purpose is to:

1. To provide a diverse cross-section of views, insight and opinion to the board from a customer perspective to:

a) Influence the board’s decision-making on key customer-related issues relating to the organisation’s responsibilities as a landlord or its commitment to communities (“Place-shaping”)
b) Enable the customer voice to shape and, and continuously improve, the homes and services that Trent & Dove provides and the community investments it makes. 
 

2. To scrutinise operational service delivery to ensure that quality, performance and impact is in line with:

a) The expectations set by the board
b) The organisation’s customer service commitments.
 

3. To provide assurance to the board on the impact and operation of Trent & Dove’s community support and investment activities, including:

a) Approving the criteria for awarding community grants and priorities for funding
b) Providing assurance to the board that Value for Money and Social Return on Investment is being achieved as a result of community initiatives, activities and grants.
 

4. To provide assurance to the board that there are effective mechanisms in place:

a) For the organisation to gather and analyse customer opinion and insight on key customer-related issues
b) For the organisation to take customers’ views into account in a meaningful way before making decisions on important matters which affect them
c) For the organisation to respond to customer views and feedback and implement continuous improvement actions
d) To enable the quality of homes and services provided by T&D to be continuously improved in response to customer insight and feedback;
e) to effectively communicate to customers how their views and insight have influenced Trent & Dove’s actions and decision-making.