At Trent & Dove, your feedback is central to the way we deliver our services. Each year, we carry out the Tenant Satisfaction Measures (TSMs), as required by the Regulator of Social Housing, so you can see how we’re performing on the things that matter most to you - repairs, building safety, complaint handling, neighbourhood management, and more.

What are Tenant Satisfaction Measures (TSMs)?

TSMs are a set of national standards that allow customers and the Regulator to see how social landlords are performing in key areas. Your responses, alongside our management data, help us understand what we’re doing well and where we can improve.

Accessibility

If you need any of these documents in another format (for example, large print, braille, or audio), or require them translated into another language, please contact us and we’ll be happy to help.

Contact us

Email: hello@trentanddove.org
Phone: 01283 528528
Or visit our Contact Us page for more options.

 

Thank you to everyone who has taken part in our surveys. Your feedback helps us to keep improving our services for all our customers.