I hope 2025 has got off to a good start for you and the year ahead is filled with success and opportunity.
Here at Trent & Dove we’ve been keeping busy delivering our core housing and community services, onboarding new Board and Customer Committee members (more on this below), and continuing our partnership work supporting projects like East Staffordshire Borough Council’s Tackle the Tippers campaign, among others.
I’m also pleased to share that Trent & Dove has retained the top regulatory judgement rating of G1 for governance and a V2 for viability – the second highest grading, following an annual stability check in December 2024.
The Regulator’s assurance that Trent & Dove continues to comply with its Governance and Financial Viability Standards, and that our financial plans are consistent with, and support, our strategic plan, provides our customers and funders with confidence in our delivery.
The first year of results for the new Tenant Satisfaction Measures (TSMs) were also published nationally at the end of last year. We were delighted Trent & Dove scored well across several measures and was 30th out of 200 social landlords. Our score of 81% puts us in the upper quartile for performance, where the top score was Stockport Homes, with 91%. Satisfaction with our repairs service was also in the upper quartile and we came 47th in this category.
This latest update provides information on other stakeholder and partnership news, which I hope you’ll find useful. I look forward to discussing opportunities with you in the months ahead.
Ursula Bennion
Chief Executive
Impact on the Community Awards 2026
Following our 18th successful Impact on the Community Awards held last April, we’ve decided to change this celebration to a bi-annual event to ensure its continued success. The decision is based on a post-event evaluation and feedback from our communities, colleagues and partners.
During 2025, we’re keen to increase opportunities to continue working with you and other generous stakeholders and supporters to fund impactful community projects all year-round, whilst still recognising our community heroes with the new-look formal celebration returning in 2026.
If you’ve previously been a main point of contact, or you’d like to get involved in supporting other vital community projects and the 2026 Awards, please contact Martyn Hale, Operations Director (martyn.hale@trentanddove.org), to discuss how we can work together for the benefit of our communities.
Investing in our homes
In delivering our strategic plan and mission of providing homes and services that enable people and communities to thrive, we continue to invest heavily in our customers’ homes.
In 2024, we invested £4.2 million upgrading a total of:
• 256 kitchens
• 37 bathrooms
• 147 roofs
In addition, we saw an impressive 18% increase in completed repair jobs. Our repairs and trade operatives are an essential team who help ensure our homes are safe and well-maintained.
Despite a noticeable rise in callouts, the team continues to complete our customer repairs to a high standard.
During April to August 2024:
Jobs received:
2023: 5955
2024: 6829
An increase of 874 (14%)
Jobs completed:
2023: 4359
2024: 5172
An increase of 813 (18%)
New Board members and Customer Committee members
Trent & Dove has welcomed two additional Board members, whose widespread skillset will ensure we continue making a real difference to residents’ lives.
Colum Goodchild and Grant Mitchell have successfully completed their induction and onboarding, and bring a wealth of expertise in asset management, development and community regeneration.
Read more about our board members
We’ve also welcomed four new members to our Customer Committee. The Committee takes customers’ views into account to shape and continuously improve the homes and services that we provide and the community investments we make.
Our Executive Team and Board are delighted to welcome Temba Ngandi, Marcin Kazmierczak, Syed Hussain and Lora Boncheva to the Committee and look forward to working with them.
Tyldesley Court on track for completion summer 2025
Our £21.3 million Tyldesley Court housing development in the heart of Burton town centre is on track for completion this summer.
The scheme, which is being built by developer, Morro will consist of 72 high-quality independent living homes for older people and ten three-bed family homes all for rent. Homes England is supporting the build with grant funding via Trent & Dove’s strategic partnership with Orbit Group.
Around 70 community members, who registered their interest via our Tyldesley Court webpage, attended a drop-in session at the Meadowside Leisure Centre in Burton, in November, to learn more about the ongoing development and choose the final kitchen design.
To keep potential customers updated, we’ve set up a Founders’ Group to work with our Supported Housing and Development teams to inform future events and choices linked to the project.
We’re also in discussion with Morro about how we can work together to deliver more than just the affordable homes being built, by adding increased social value opportunities for the new Tyldesley Court community and beyond.
View the latest Morro drone video to see how the development is taking shape.
View Tyldesley Court Drone Footage
Refer a colleague to receive this update
We hope these quarterly updates keep you informed, and summarise the projects we continue to deliver to our customers and communities in line with our commitment to transforming homes, lives and communities.
If you’d like to recommend a colleague, supplier or partner who you believe would benefit from receiving this, please ask them to email: communications@trentanddove.org with the subject line 'Stakeholder Update' and we’ll add them to our distribution list.
Thank you.
